Turnover has fallen significantly to just 4 percent from around 24 percent
Craig Handley transformed his call center by implementing a dream management program inspired by Matthew Kelly and Jon Butcher's LifeBook. The result: employee turnover plummeted from 24% to just 4%.
When Craig Handley hires new employees, he hopes that they will leave. He runs ListenTrust, a call center based in Hermosillo, Mexico, and staffs a team of about 1,000... Handley modeled the program after Matthew Kelly's book "The Dream Manager" and Jon Butcher's motivational "LifeBook" sessions, as well as his own experience starting out with nothing...As a result, his employees are happier, and turnover has fallen significantly to just 4 percent from around 24 percent, Handley said.
Full Story on CNBC News.
CNBC News
Hermosa, Mexico
Written 18 July 2024 From our original stories site
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